Legal

Grievance Redressal

Last updated 14 October 2026

Grievance Officer

Aamir Junaid, AJ Trading Edge, Rajasthan, India. Email: aj.businessdesk@gmail.com. This officer handles complaints about our services, billing, refunds, content and personal data.

How to raise a complaint

Email the Grievance Officer with your name, the email used at checkout, your payment reference if relevant, and a description of the issue.

Timelines

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020. Personal-data requests are answered within the period required by the Digital Personal Data Protection Act, 2023 and its rules.

If you are not satisfied

You may approach the National Consumer Helpline (consumerhelpline.gov.in, 1915) or the appropriate consumer commission, or, for personal-data matters, the Data Protection Board of India.